David Knox wanted to make walls, floors, ceilings and swimming pools come alive by using color to manipulate light. He took an interest in the art of glass fusing. Every piece of glass he makes is unique. Most of his customers reach him through the web including hotel projects, resorts and private residences. He can’t think of any other tool that has impacted his business more directly in a positive way than Microsoft Office Live Small Business. David is an artistic, fluid person and wants to make changes and adjust on a daily basis based on results. Two months is a lifetime to his business. He updates and changes the site every week, sometimes every day. The reporting features allow him to change photos based on what people are responding to. What David believed right away was that if anyone was going to host his web site, he wanted it to be Microsoft. Business increased 156% the first year his business was on Office Live Small Business. David thinks that no matter what business you’re in, the ability to control your web site will change the way you look at your business. The benefits in productivity are incredible.

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Four frequent mistakes preventing higher sales via Internet

Mistake No. 1 – We choose suppliers by price and we are missing the most important issues

Our procedure for choosing a web design company is classical – we have several quotations prepared and we usually choose the cheapest one. At the same time, we are forgetting five things that will decide on success or failure of our web site – good-looking URL, navigation structure, well defined key words, linking from home page to other web sites and mainly, content uniqueness. If you copy the product descriptive texts from competitive web site, you will never get a good position in search because search engines will not index duplicate content. Graphics do not matter, it can be modified and changed at any time, but redesigning bad web site is very complicated and expensive.

Mistake No. 2 – We do not further improve our web sites

Many companies believe that once they have their web sites done, they do not have to further improve such web sites. At most, they pay a registration in catalogues, but that’s all. However, you have to take care of your web sites on a daily basis to achieve long-term successful sales on the Internet. It is necessary to add, on a regular basis, new content (even brief information about new products), to try to get some backward links (there are many ways to do it – for example, you can write and add PR articles free of charge or hold competitions, or advertise on advertising servers enabling free of charge advertising). For instance, many companies buy links unsystematically. They just buy links on 50 web sites and they expect to achieve success. But this is not what it is about. You should get links from branch-relevant web sites (if I sell cars, then from web sites about cars, etc.). I recommend caution rather than buying links on link exchanges in mass I recommend – do not buy links directly through an exchange, but try to address owners of web sites with content similar to yours and offer them mutual exchange or tripartite exchange.

Mistake No. 3 – Focus on several highly competitive words instead of tenths of less competitive words

One client recently asked me to get his company on the first page of search results with key word “toys”. But his main range of products include wooden and plush toys. I suggested to him that it would better to optimize on words “wooden toys”, “plush toys”, “baby toys”, etc., because in final result he will get less visitors but much higher conversions. Moreover, to get on the first page with key word “toys” would cost a lot of money and in case of toys, it does not pay off (too low margin in the order of magnitude of tenths CZK). Therefore, it is always better to think about key words that people are searching (for example, this can be found by means of Google Adwords Keyword Suggestion Tool) and then try to optimize on them. It is also good to write a blog with useful information for clients. For instance, if you sell silver jewelry, you can write a blog providing the potential buyers with information on cleaning silver jewelry or measuring ring size.

Mistake No. 4 – We underestimate the choice of web hosting

Although Internet is a hot topic number one for some time and it is very difficult to find a company that does not have its own web site, there are still many companies making several basic mistakes. I can see it myself, I also went through a certain development and I have my own, sometime harsh, experience with similar mistakes.

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